Clark Diamonds Ltd has established this grievance procedure to hear concerns about circumstances in the supply chain involving diamonds, coloured gemstones and precious metals from conflict affected and high-risk areas.
Michael Barrows is responsible for implementing and reviewing this procedure.
Concerns can be raised by interested parties via email or telephone to:
0044 121 236 1724
0044 7968 202863
On receiving a complaint, we will aim to:
In cases where we are unable to address the complaint internally (e.g. where our company is too far removed from the origin of the issue raised in the complaint), we may redirect it to a more appropriate entity or institution, such as the relevant supplier or industry body.
Feel free to contact me at 0044 121 236 1724 or alternatively at email@example.com
Date of effect 30th September 2022